At Emjels Care Solutions, we respect and protect the privacy of our clients, website visitors, and all those who interact with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data, and your rights in relation to that information.

By using our website or services, you agree to the terms outlined in this policy.

🔐 1. Who We Are

Emjels Care Solutions is a provider of home care services designed to support individuals in maintaining independence and dignity within their own homes. We operate under a strong commitment to privacy and confidentiality.

📋 2. Information We Collect

We may collect the following types of personal data:

a. Personal Information

• Full name

• Email address

• Phone number

• Address

• Emergency contact details

• Medical history or care requirements (only if provided voluntarily)

b. Technical Information

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Cookies and similar tracking data

c. Contact & Communication History

We may store correspondence or contact information provided through forms, calls, or emails.

🛠️ 3. How We Use Your Information

We use the information we collect to:

• Provide and manage care services

• Respond to inquiries and service requests

• Process bookings and appointments

• Improve our website’s functionality and user experience

• Send updates, newsletters, or important service notifications (with your consent)

• Comply with legal obligations and regulatory requirements

💾 4. How We Store and Protect Your Data

We implement strong administrative, technical, and physical safeguards to ensure your data remains confidential and secure.

• Data is stored securely on password-protected systems and servers.

• Access to personal data is limited to authorized staff and care providers.

• We use encryption, firewalls, and SSL technology to protect data transmissions.

We retain personal data only as long as necessary to fulfill the purposes outlined or to comply with legal obligations.

🍪 5. Use of Cookies

Our website uses cookies to improve user experience and analyze site traffic. Cookies are small files placed on your device that help us understand how users interact with our website.

You can choose to disable cookies in your browser settings, but this may affect site functionality.

🧾 6. Third-Party Services

We may use third-party tools such as Google Analytics, email marketing platforms, or secure payment providers. These services have their own privacy policies and comply with applicable data protection regulations.

We never sell or rent your personal information to third parties.

👤 7. Your Rights

Under applicable data protection laws (e.g., GDPR, if applicable), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated data

• Request deletion of your data (where legally permissible)

• Object to or restrict certain types of data processing

• Withdraw consent at any time (for data collected based on consent)

To exercise your rights, please contact us via the information below.

✉️ 8. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your data, please CONTACT US.

📝 9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or user feedback. All updates will be posted on this page with the revised date.

We encourage you to review this policy periodically to stay informed.